We want you to have a great shopping experience within a happy journey on Chinese learning! That's why we offer the money back guarantee. If you are not satisfied with our services, please just let us know. Email us at Support@speakmandarin.com or Live Chat with us. Please check out frequently asked questions about it.
1. Can I change my teacher?
Definitely you can! We would recommend the most suitable teacher. If not satisfied with the teaching, you can switch teachers for free.
2. Can I cancel my scheduled sessions?
Yes. You can reschedule without a fee at least 12 hour before the lesson starts.
3. Can I ask for a refund?
Yes. You can request a refund for payments made within the last 15 days.
4. How do you refund me?
Any sessions that have taken place during this period will be deducted as normal original price but not promotional price from the amount refunded to the customer. The rest part will be refunded in the method you made the payment.